Claims and Returns

You can return any product you have purchased from our website (with the exception of software or electronic data products) for a refund or exchange within 30 days of purchase, no matter what the reason. Refunds are available for the value of the goods only, freight or courier costs will not be refunded (both to you and for the return). The product must be returned in its original condition with packaging and invoice. For all returns you must contact us first and receive an RMA form which you must return with the item(s). For a complete refund items must be in original condition, show no signs of wear, and be received back within 30-days from date of shipment. Include all original packaging, accessories (e.g. power adapters, straps, cords etc.) and paperwork (e.g. owner’s manual, warranty card, etc.). You are responsible for the goods until they safely reach our warehouse, as such we recommend taking care when packing items for return to prevent damage. We also recommend you use a reputable courier company who you can make a claim against if your item is lost or damaged in transit. Returns take approximately 7-10 working days to clear and process.

We warrant our products to be free of defects in components and workmanship, under normal use and service, for one year from the date of original purchase. While we and our suppliers make every effort to carefully manufacture our products to the highest standards of quality, occasionally parts may be found to be missing, defective, or damaged. If you have a defective part, return the product to us (the cost of returning the item(s) to us is your cost, the cost of returning the item(s) to you is our cost). Include proof of purchase and a fully completed RMA form. For all warranty claims you must contact us first and receive an RMA form which you must return with the item(s). During the warranty period we will, at our option, either repair or replace the product free of charge. This warranty does not cover damage due to improper installation or use, lightning, negligence, accident, unauthorised service, or to incidental or consequential damages beyond the products themselves. This warranty and obligations hereunder is in lieu of all other warranties, expressed or implied, including warranties of suitability and fitness for a particular purpose. Neither we nor our suppliers will be liable for any consequential damages caused by the failure of our equipment.

Return Forms (RMA) Download.