Terms of Trade

Thank you for taking time to browse the La Crosse Technology Australia web site. We would like you to be made aware of the following information.
Any statements and data contained in this website are intended for general information purposes only and are given on good faith. The information is given in a descriptive way and does not purport to guarantee any products or extend the warranty services given in our Terms and Conditions. La Crosse Technology Australia shall not be obligated to supply any items included in this site which in our opinion are incorrectly described and/or priced. E & O.E.
All prices are shown in AUD inclusive of GST. La Crosse Technology Australia reserves the right to alter prices without prior notice.
Payment shall be made at the time of purchase using the electronic payment system or by contacting our sales office and arranging the appropriate payment method. No goods shall be shipped until payment is received and confirmed as correct
La Crosse Technology Australia will Endeavour to the best of our ability to supply goods promptly, but shall be under no obligation for a delay or consequence thereof caused.
FREE DELIVERY Australia nationwide on all orders above $100.00.

On all orders under the value of the above amounts there will be a standard delivery charge added to the Sub total of the goods in your shopping basket.
If a product is found to be faulty at time of purchase or within the specified product warranty period from the invoice date La Crosse Technology Australia will cheerfully replace it at no extra charge. This offer is conditional on the product being returned with the invoice relating to the purchase. La Crosse Technology Australia cannot be held responsible for goods misused or damaged by the customer. If posting or couriering the product back to La Crosse Technology Australia or place of purchase please ensure that the product is suitably packed, with all accessories and original packaging. Cost of postage is for the customers care for the returned product only.

Claims & Returns
You can return any product you have purchased from our website (with the exception of software or electronic data products) for a refund or exchange within 30 days of purchase, no matter what the reason. Refunds are available for the value of the goods only, freight or courier costs will not be refunded (both to you and for the return). The product must be returned in its original condition with packaging and invoice. For all returns you must contact us first and receive an RMA form which you must return with the item(s). For a complete refund items must be in original condition, show no signs of wear, and be received back within 30-days from date of shipment. Include all original packaging, accessories (e.g. power adapters, straps, cords etc.) and paperwork (e.g. owner’s manual, warranty card, etc.). You are responsible for the goods until they safely reach our warehouse, as such we recommend taking care when packing items for return to prevent damage. We also recommend you use a reputable courier company who you can make a claim against if your item is lost or damaged in transit. Returns take approximately 7-10 working days to clear and process.

We warrant our products to be free of defects in components and workmanship, under normal use and service, for one year from the date of original purchase. While we and our suppliers make every effort to carefully manufacture our products to the highest standards of quality, occasionally parts may be found to be missing, defective, or damaged. If you have a defective part, return the product to us (the cost of returning the item(s) to us is your cost, the cost of returning the item(s) to you is our cost). Include proof of purchase and a fully completed RMA form. For all warranty claims you must contact us first and receive an RMA form which you must return with the item(s). During the warranty period we will, at our option, either repair or replace the product free of charge. This warranty does not cover damage due to improper installation or use, lightning, negligence, accident, unauthorised service, or to incidental or consequential damages beyond the products themselves. This warranty and obligations hereunder is in lieu of all other warranties, expressed or implied, including warranties of suitability and fitness for a particular purpose. Neither we nor our suppliers will be liable for any consequential damages caused by the failure of our equipment.

Return Forms (RMA) Download.

Thank you for your custom,
The La Crosse Technology Australia Team